WordPress maintenance costs $99 a month, or $229 a month for a WooCommerce store.
Outages get the same one-working-day reply as every other message. Choose “Something broke” in the form, and read how one-off fixes work while you wait.
The exact words point to the cause. On our own staging store, which we broke on purpose to test a fix, the checkout said “There are no payment methods available.” One setting caused it: every payment gateway had been switched off. “The checkout is broken” would not have told us where to look.
Where we can, with a login made for us. On WordPress, that is a separate admin user you can delete when the work is done. On Squarespace, you invite us as a contributor, so you never share your password.
Other work is quoted per job. If we can’t fix a fault, you don’t pay for that job.
Yes. We fix and look after Wix sites, and we can move a Wix site to WordPress.
By email or through the form, so both sides keep a written record. We have no public phone line for now.