WooCommerce store fixes, care and custom features
DistroCode fixes WooCommerce stores that stopped selling, looks after them each month and builds the features WooCommerce lacks, for clients in the US, Canada, Australia and New Zealand. We back up first, work on a staging copy, and place an order before and after every fix. Fixes are priced by how many problems you need fixed, from the one-off fix prices on our WordPress maintenance page.
We are DistroCode, a US company with over 300 projects delivered since 2017. We also make PluginSprout, our own line of WooCommerce plugins.
What breaks most often?
The checkout, almost every time.
A payment gateway that stops loading after an update. A shipping zone that leaves buyers with no shipping option to pick. A plugin that clashes with the theme on the cart page. Each one looks like a quiet store until someone checks the orders.
We have written up the shipping one on our blog: why a store shows no shipping options, with the cause and the fix.
How do we fix a checkout without customers seeing it?
On a copy of the store, never on the live one first.
On our own test store we switched off the last payment method, fixed it on staging, then placed an order to prove the checkout worked.
Every fix runs the same way. We take a backup, reproduce the fault on staging, find the cause and place an order before and after. The live store changes only once you have read what we found and said yes.
What does a store need each month?
Updates that do not break the checkout.
WooCommerce, the theme and the payment plugins all update on their own schedules. Our store care runs every update on a copy first, takes daily backups, and places an order after each round of updates. Plans are on our website maintenance page.
Can you build a feature WooCommerce does not have?
Yes. Some we already sell as plugins.
Our PluginSprout plugins each do one store job. When no plugin fits, we build the feature to order, or a separate app that talks to the store, as described on our web apps page.
Questions store owners ask
Can you fix a WooCommerce checkout that stopped taking payments?
Yes. We reproduce the fault on a copy of the store, find which gateway, plugin or setting caused it, and place an order before and after the fix so you can see the checkout work again.
How much does a WooCommerce fix cost?
Fixes are priced by how many problems you need fixed, from the one-off fix prices on our WordPress maintenance page. We agree the scope in writing before we start, so the price does not move halfway through.
Do you work on the live store?
Only after a backup. We work on a staging copy first, so customers never see a half-finished fix, and we change the live store once you have read what we found and said yes.
Can you build a custom WooCommerce feature?
Yes. If one of our PluginSprout plugins does the job we say so, and if none does we quote the feature as a build after we have seen the store.
Which countries do you work with?
Clients in the United States, Canada, Australia and New Zealand. We work in writing by email and reply within one working day, Monday to Friday.
Related services
Is your store losing orders?
Send the store address and what buyers see. Ask for a free site check or email sales@distrocode.com, and we will reply within one working day.